Bernhardt Warranty & Service Requests

WARRANTY:

Bernhardt Watch Company warrants all of our watches for the term of two years for any manufacturing defect. Warranties are transferrable if the watch has not been opened or serviced by anyone other than Bernhardt. Please email operations@bernhardtwatch.com if you have any questions.

SERVICE:

The Bernhardt Watch Company offers a full range of service for your Bernhardt timepiece as well as other brands. In or out of warranty, our third-generation watchmaker Frank Lazimi is ready to tackle any issue. With over thirty years of expertise, consider Bernhardt’s Service Department for your regular intervals of maintenance, cleaning and calibration, as well as repairs due to accidents or malfunction.

From a simple battery change to a major overhaul of a vintage or heirloom watch, no task or challenge is too minor nor daunting. Bernhardt’s Service Department is just as “proven” as our watches themselves, and backed by the efficiency and value our customers expect.

If your Bernhardt watch uses a battery, please either have it replaced at a jeweler with an onsite watchmaker or send it to us for replacement. Unfortunately we have seen many batteries changed by nonprofessionals whom have touched the coil of the watch. When the coil is touched, the movement is ruined. We are unable to warrant a new movement if this occurs and the cost of a new movement is the customer’s responsibility.

To send in a watch for repair please complete the below repair request form.

First Name *

Last Name *

Email *

Phone *

Order Date *

If you don't know your order date, please give us your best guess! If you didn't purchase your watch from us, please let us know about how old your timepiece is.

Shipping Address *

City *

State/Prov/Region *

Postal/Zip *

Country *

Watch Brand & Model *

What issues are you experiencing with your watch? *

Do you have any special requests for your repair? If so, please explain.

Upload Photos

Thank you for submitting your repair request!

We've received your request, and are looking forward to repairing your timepiece! An email confirmation has been sent to the email you provided. Please print this confirmation, and include it with your watch shipment.

If you have any questions you may reach us via email at operations@bernhardtwatch.com or via phone at 1-336-491-1612.

Thank you for submitting your repair request!

If you have any questions you may reach us via email at operations@bernhardtwatch.com or via phone at 1-336-491-1612.

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