FAQs

We have built our business on offering a high level of personalized customer service and we hope every aspect of your shopping experience reflects that. If you have any questions that are not addressed below please contact us at operations@bernhardtwatch.com.

CREATE AN ACCOUNT:

Creating an optional account with bernhardtwatch.com allows you to simplify and speedup your checkout experience. With a bernhardtwatch.com account, you can view and track orders, store multiple shipping addresses, update and manage account information, and much more.

To create an account, simply click on the MY ACCOUNT icon in the navigation bar and then ‘Create Account’ to fill in your details.

You do not need an account to place an order.

FORGOTTEN PASSWORDS:

If you have forgotten your password, follow the ‘Forgot Your Password’ instructions on the ‘Sign In’ page.

CHECK ORDER STATUS:

To check the status of your order simply sign in to your account, then click on MY ORDERS  or for further assistance please email us at operations@bernhardtwatch.com. We are available to assist you Monday – Friday, from 9 a.m. to 6 p.m. (EST).

RETURN POLICY:

We are only able to accept a return within 7 days of the watch being received and if the watch has not been sized and the original plastic is still intact. Shipping charges will not be refunded.

PAYMENT OPTIONS:

Bernhardt Watch Company accepts the following forms of payment: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay and PayPal.

In all such transactions, you will be required to provide your 3-digit, credit card security code. The code can be found at the back of your card, and is created by your credit card company to prevent fraudulent usage. For additional information, please contact your credit card company. 

 

SECURITY/PRIVACY:

Your personal online security is important to us. We use Secure Socket Layer (SSL) technology to help ensure that your shopping experience is safe and a secure online payment gateway that encrypts your card details, to store and safely transmit your personal and credit card information through our systems.

All orders are processed through our secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.

ITEM AVAILABILITY:

Even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

All items are in stock unless “Sold Out” is displayed.